At SoftLabs, we believe the right partnerships make everything possible. We’ve built a carefully curated ecosystem of world-class technology partners, each for their innovation, industry depth, and alignment with the sectors we serve. From enterprise ERP and AI-powered CRM to accounts payable automation, workforce management, and specialist solutions for aged care, food manufacturing, and precast construction, our alliances are purpose-driven. We bring these technologies together seamlessly, backed by certified expertise, so your organisation gains an integrated, future-ready technology environment, and a team that genuinely cares about the outcomes we help you achieve.
Epicor is a global leader in industry-specific ERP software, with deep expertise across manufacturing, distribution, and care sectors. SoftLabs is proud to be an Authorised Partner of Epicor in Australia and New Zealand. For manufacturers, Epicor Kinetic delivers a cloud-native ERP that manages the full production lifecycle, from materials planning and shop floor operations through to supply chain and financial reporting. For aged care providers, Epicor Senior Living is one of Australia’s leading ERP solution, supporting residential care, community care, and retirement living operators with clinical management, compliance with the new Aged Care Act, and real-time operational insight.
TRAILD is a leading AI-powered accounts payable automation platform designed to streamline, automate, and protect the entire AP process — from invoice capture to payment. Finance teams using TRAILD reduce manual AP effort by up to 85%, with automated three-way matching, approval workflows, and real-time exception management. What sets TRAILD apart is its always-on fraud protection — continuously monitoring invoices and payment files for anomalies, duplicate entries, and suspicious activity before money moves. TRAILD integrates seamlessly with Epicor, MYOB, Xero, Acumatica, and other leading platforms, making it a powerful addition to any finance technology stack.
Sugar AI (formerly SugarCRM) is an award-winning, intelligence-driven CRM and sales automation platform that puts the power of AI within reach of every business. Recognised as a leader in the Nucleus Research Sales Force Automation Value Matrix, Sugar AI delivers generative AI capabilities across sales, marketing, and customer service — helping teams identify opportunities, predict outcomes, automate workflows, and deliver more consistent customer experiences. Built for the mid-market, Sugar AI offers enterprise-grade intelligence at an accessible price point. SoftLabs partners with Sugar AI to help Australian businesses transform customer relationships and accelerate revenue growth.
GoCast by Index is the ultimate ERP-integrated solution for precast and concrete manufacturers. GoCast digitises and automates every stage of the production workflow — from structure data entry and production scheduling to quality control, CAD integration, delivery tracking, and logistics. Key modules including Smart Planner, GoQ, GoTrack, and GoSync bring real-time visibility and precision to operations that have traditionally relied on manual processes. For Australian, New Zealand precast manufacturers seeking a fully digitalised plant environment, SoftLabs along with GoCast deliver the operational control, accuracy, and scalability needed to grow with confidence.
Employment Hero is Australia’s leading AI-powered Employment Operating System, trusted by more than 300,000 businesses across Australia and globally. The platform unifies recruitment, HR, payroll, and employee benefits in one automated system — reducing admin, ensuring compliance, and empowering teams to manage the full employment lifecycle with ease. Built for Australian businesses, Employment Hero includes native Single Touch Payroll (STP) reporting, a modern awards library for automated payroll compliance, and enterprise-grade security with SOC 2 Type II certification.
Wherefour is a cloud-based ERP purpose-built for food, beverage, and natural product manufacturers. Unlike generic platforms, Wherefour is pre-configured for process manufacturing — delivering lot traceability, batch and recipe management, allergen controls, and compliance with FSMA, HACCP, and SQF standards right out of the box. Real-time inventory visibility, yield tracking, and materials planning help production teams eliminate manual workarounds and scale with confidence. Mobile-friendly and quick to deploy, Wherefour integrates with QuickBooks and Xero, and has delivered up to 25% reduction in labour and inventory costs. For Australian food businesses ready to modernise operations, SoftLabs expertise with Wherefour is the platform built for the way you work.
Ageing Australia is the national peak body representing providers across Australia’s aged care sector, including residential care, home care, retirement living, seniors housing, and community services. As the unified voice of the sector, Ageing Australia advocates for its members with government and the wider community, championing excellence, sustainability, and innovation in aged care. SoftLabs is aligned with Ageing Australia in recognition of our deep commitment to supporting aged care providers through technology. Together, we share a belief that the right technology solutions play a vital role in enabling providers to deliver the high-quality, person-centred care that every older Australian deserves.
The National Precast Concrete Association Australia (NPCAA) is the peak body for the Australian precast concrete industry, incorporated in 1990. Representing manufacturers, suppliers, builders, architects, and engineers. SoftLabs‘ relationship with NPCAA reflects our commitment to the precast sector and our expertise in delivering integrated ERP and production management solutions, that address the specific operational challenges of precast and concrete manufacturing businesses across Australia.
The NSW Indigenous Chamber of Commerce (NSWICC) is the peak body for Indigenous businesses in New South Wales, established in 2006 as Australia’s first Indigenous Chamber of Commerce. Its mission is to empower Indigenous entrepreneurs, business owners, and enterprising communities by fostering economic growth and cultural prosperity. SoftLabs is proud to support the NSWICC’s vision as a partner-member recognising that Indigenous economic participation and entrepreneurship are vital pillars of a prosperous and inclusive Australia. Our partnership reflects SoftLabs’ commitment to reconciliation, supplier diversity, and empowering communities through technology.
SoftLabs partners with Epicor, TRAILD, Sugar AI, GoCast by Index, Employment Hero, Wherefour, Ageing Australia, and the National Precast Concrete Association Australia — delivering integrated ERP, CRM, HR, and automation solutions across aged care, manufacturing, and construction sectors.
Yes. SoftLabs is an Authorised Partner of Epicor in the Australia and New Zealand region, with certified expertise in Epicor Kinetic for manufacturing and Epicor Senior Living for aged care providers.
SoftLabs implements Epicor Senior Living — one of Australia’s leading ERP platforms for residential care, home care, and retirement living — helping providers meet compliance requirements under the new Aged Care Act and manage care delivery with real-time operational insight.
SoftLabs implements Epicor Kinetic, a cloud-native ERP for manufacturing that manages production planning, shop floor operations, supply chain, and financial reporting. For precast and concrete manufacturers, SoftLabs also offers GoCast by Index, an Epicor-integrated production management platform.
SoftLabs partners with TRAILD, an AI-powered AP automation platform that reduces manual accounts payable effort by up to 85% and provides always-on payment fraud protection.
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