Practical help for the Epicor and iScala systems your business runs on, from everyday help desk and application support to technical fixes, integrations, data, training and fully managed services.
Years of
Epicor Experience
9001 · 27001 · 45001
Certified
Satisfied
Customers
Partner &
Global Delivery
SoftLabs has spent more than 30 years implementing and supporting Epicor ERP for businesses across Australia and New Zealand. Our consultants work in Epicor Kinetic and iScala every day, so they understand how these systems are set up, how they connect to the rest of your business, and how to resolve issues quickly when something needs attention.
Our support services are built around the system you already run. Whether your team needs a reliable help desk, a new report or integration, help preparing for an upgrade, or a dedicated consultant looking after the system long term, we provide the support that fits and can scale it as your needs change.
Every issue tracked, every fix explained. Tickets are logged, prioritised and followed through, with root cause
analysis so the same problem does not keep coming back.
Take what you need. Choose the services that fit
today and add others as your needs change.
Systems we support
Epicor Kinetic, including Classic and Kinetic screens, and iScala, with help for customers running
on-premises or in the cloud.
Talk through what you run
today and where you’d like
more help.
Agree the services, service
levels and price that fit.
We get to know your system,
set up the desk and start
supporting your team.
Epicor, across Kinetic (including Classic and Kinetic screens), SLS, iScala, Vantage, E9 and E10. Tell us which version you run and whether it’s on-premises or in the cloud, and we’ll confirm.
Yes. We can back up your internal team and super-users and pick up the issues that need deeper Epicor knowledge.
Yes. We offer on-premises-to-cloud migration services and help with administering the Epicor Cloud Management Portal.
Industries
With software and experts to support them
